Privacy Policy

1. Our Commitment to Privacy

At Breezes Resort & Spa Bahamas, operated by International Lifestyles Inc. (ILI) and part of The SuperClubs Collection of Hotels and Resorts, we are committed to respecting and protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the conditions under which we may disclose it.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

2. Who We Are

This policy applies to Breezes Resort & Spa Bahamas and its parent company International Lifestyles Inc. (ILI). Our resort is located at 1 Breezes Lane, Cable Beach, Nassau, The Bahamas. Our website is yourbreezes.com.

We collect and process personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and The Bahamas Data Protection (Privacy of Personal Information) Act.

3. Information We Collect

3.1 Personal Information You Provide

We collect personal information you voluntarily provide through our website, reservation system, check-in forms, promotional sign-ups, or other direct interactions. This may include:

• Full name, email address, phone number, and postal address
• Date of birth or age (for compliance with our 14+ age policy)
• Passport or government-issued ID details (at check-in)
• Travel preferences, room requests, and booking details
• Dietary requirements, accessibility needs, and special occasion information
• Marketing preferences and communication opt-ins
• Feedback and reviews submitted during or after your stay

3.2 Payment Information

When you make a payment on our website, your payment card information is collected and processed directly by Stripe, our PCI DSS-compliant payment processor. We do not store full credit card numbers on our systems. We may retain the last four digits of your card number and card type for reference purposes only.

3.3 Booking Data

We maintain records of your reservations, including check-in and check-out dates, room type, number of guests, booking source, rate plan, and booking status. This data is stored in our reservation management systems to fulfill your booking and provide guest services.

3.4 Loyalty Program Data

If you enroll in Breezes Rewards, we collect and maintain your membership information, tier status, points balance, earning and redemption history, and program preferences.

3.5 Website Usage Data

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms that led you to our site

3.6 Guest Experience Data

During your stay, we may collect additional information to enhance your experience, including:

• Room preferences, dining preferences, and special requests
• Records of on-property purchases and service usage (spa, cabanas, private dining)
• Guest feedback and satisfaction survey responses

4. How We Use Your Information

4.1 Booking Fulfillment

We use your personal and booking information to:

• Process reservations, payments, modifications, and cancellations
• Send booking confirmations, pre-arrival information, and stay-related communications
• Verify guest identity and age at check-in
• Manage room assignments, special requests, and guest services

4.2 Communications

We may contact you via email or phone to:

• Provide reservation-related updates and transactional information
• Send pre-arrival and post-stay communications
• Respond to your inquiries or requests

4.3 Breezes Rewards Program

For loyalty program members, we use your information to administer the program, track points and tier status, deliver tier-specific benefits, and communicate program updates.

4.4 Marketing

With your consent, we may send you promotional emails about special offers, events, and resort news. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at help@breezesmail.com

Opting out of marketing will not affect transactional communications related to your bookings or account.

4.5 Service Improvement

We use aggregated and anonymized data to analyze booking trends, improve our website and services, enhance the guest experience, and inform business decisions.

4.6 Legal Compliance

We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, including tax reporting and financial regulations.

5. Information Sharing

5.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our business. These providers process data on our behalf and are contractually bound to protect your information:

• Stripe (Payment Processing): Handles secure credit card transactions. Stripe is PCI DSS compliant. See Stripe's Privacy Policy for details.
• MailerSend (Email Communications): Delivers transactional and marketing emails on our behalf. You can unsubscribe from marketing emails at any time.
• Cloudbeds (Property Management): Our reservation and property management system that stores booking data, guest profiles, and stay history.
• Analytics Providers (Website Analytics): We use Google Analytics and similar tools that collect anonymized browsing data to help us improve our website.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, such as a court order, subpoena, or government investigation. We may also disclose information when we believe in good faith that disclosure is necessary to protect the safety of our guests, staff, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice if your information becomes subject to a different privacy policy.

5.4 No Selling of Personal Data

We do not sell your personal information to third parties. We do not rent, trade, or otherwise make your personal data available to external companies for their own marketing or commercial purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Data transmitted between your browser and our website is encrypted using TLS (Transport Layer Security).
• PCI Compliance: Payment card data is handled exclusively by Stripe, which maintains PCI DSS Level 1 compliance, the highest level of security certification.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Secure Infrastructure: Our website and services are hosted on secure cloud infrastructure with regular security monitoring.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.

7. Cookies & Tracking

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide a better browsing experience, remember your preferences, and analyze how our website is used.

7.2 Types of Cookies We Use

• Essential Cookies: Required for core website functionality, including navigation, booking forms, and account authentication. These cannot be disabled without affecting site functionality.
• Analytics Cookies: Used through Google Analytics to collect anonymized data on browsing behavior, page views, and site usage. This helps us understand how visitors use our website and make improvements. These cookies do not identify you personally.
• Preference Cookies: Remember your settings and choices (such as language or currency preferences) to provide a more personalized experience on return visits.

7.3 Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may impact site functionality, including the booking process. For more information on managing cookies, consult your browser's help documentation.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements (such as tax and financial regulations).
• Opt-Out: Withdraw consent for marketing communications at any time.
• Portability: Request a portable copy of your data in a commonly used format.
• Restriction: Request that we limit the processing of your data in certain circumstances.

To exercise any of these rights, contact us at help@breezesmail.com or call (954) 342-4616. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Booking records: Retained for a minimum of 7 years as required by tax and hospitality regulations.
• Payment records: Retained in accordance with financial record-keeping requirements and Stripe's data retention policies.
• Marketing preferences: Retained until you withdraw consent or request deletion.
• Loyalty program data: Retained for the duration of your membership and for a reasonable period thereafter.
• Website analytics data: Anonymized and aggregated data may be retained indefinitely for trend analysis.

When personal data is no longer required, it is securely deleted or anonymized.

10. Children's Privacy

Breezes Bahamas welcomes guests aged 14 and older. We do not knowingly collect personal information from children under the age of 14. Our website and services are not directed at children under 14.

If you are a parent or guardian and believe that your child under 14 has provided personal information to us, please contact us immediately at help@breezesmail.com so we can take steps to remove that information from our systems.

11. International Transfers

Breezes Resort & Spa Bahamas is located in The Bahamas, and our parent company International Lifestyles Inc. operates from the United States. Your personal information may be transferred to, stored, and processed in The Bahamas, the United States, or other countries where our service providers operate.

When we transfer your data internationally, we take appropriate steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws. By using our website or services, you consent to the transfer of your information to these jurisdictions.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as by posting a notice on our website or sending you an email).

We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact us:

• Email: help@breezesmail.com
• Phone: (954) 342-4616
• Local (Bahamas): (242) 424-8704
• Address: Breezes Resort & Spa Bahamas, 1 Breezes Lane, Cable Beach, Nassau, The Bahamas